In recent decades the information world has shifted from physical to virtual, individual to community, collections to creation, archival to portal, and public libraries have transformed themselves to meet these social and technological changes.  The expression “21st century library service” refers to the evolving way libraries provide innovative resources and services to meet modern needs for education, information, and personal development.  A 21st century library utilizes the latest technology, circulates eBooks and downloadables, loans e-devices, and provides technology support and hands-on individual instruction in tech skills.

At the same time, the 21st century library responds to changing social relationships and expectations by playing an increasingly important role as a community hub, nurturing hands-on exploration and creation, and supporting real social connection — in an increasingly virtual world.