Learn. Create. Connect.

Frequently Asked Questions

Many questions received at the North Olympic Library System (NOLS) are answered below. In order to get to your solution sooner, please review them to see if your question is answered here.

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My Library Card

  1. How do I sign up for a library card?

  2. Visit your local branch Library, or sign up online. Library cards are free to residents of Clallam County.

  3. What documents do I need to bring when I sign up for a card?

  4. Bring proof of identification and an item with your current local address on it (such as your driver's license, a utility bill, or a lease agreement). If you do not yet have a Clallam County address, you may qualify for a Limited Service Card. (See below.)

  5. What is a Limited Service Card?

  6. A Limited Service Card allows you to check out up to five items at a time. Once you can establish proof of residency in Clallam County, your card will be upgraded to a Full Service Card.

  7. What is a Full Service card?

  8. A Full Service Card allows you to borrow Library materials with no limit on the number of items you can check out, except for a ten DVD limit. Any resident of, or property owner in, Clallam County qualifies for a Full Service Card if you can provide proof of identification and a current local address. (See Policy 3.1 Library Cards.)

  9. I have lost my library card. What should I do?

    • Come to the desk at your branch library and let the staff person know that your card is lost. In order to prevent unauthorized use of a card or account, theft or loss of library cards should be reported to the library immediately.
    • Bring identification with you so that the staff person can access your library account. If you left your card in the library and it was returned to the service desk, the staff member can return your card to you at this time. If you need a new card, show the staff member your identification, and he or she will issue you a new card. If you find your old card later, cut it up and throw it away because its number is no longer valid.
  10. Can I use a family member’s library card?

    • Yes, if the family member gave you their card to present at the library while checking out items for them, or
    • If you are listed on one of your family member’s accounts as an alternate borrower which would allow you to pick up hold requests for them. You can also allow a family member to be listed on your library account as an alternate borrower. This designation would allow them to pick up hold requests for you.
    • For further information, see the Library’s Policy 3.2 Borrowing Privileges.

Library Materials

  1. How many items can I check out?

    • A Full Service Card allows you to borrow items with no limit, with the exception of a 10 DVD limit.
    • A Limited Service Card allows you to borrow up to five items at a time.
  2. How long is the checkout period?

  3. Most library materials, including books, music CDs, audio book CDs, have a three week (21 day) loan period. DVDs have a one week (seven day) loan period.

  4. How can I renew items?

  5. I lost/damaged an item. What do I do?

    • If the item might still be in your house or car, if possible, renew the item’s loan period to give yourself more time to locate the item.
    • If the item is slightly damaged, bring it to the service desk so staff can determine whether the item can be repaired.
    • If the item cannot be repaired or is lost, come to the service desk to pay the replacement cost, processing fee, and any overdue fines incurred. The item will then be removed from your account. Note: If you find a lost item after having paid for it, please return the item to the library to receive a partial refund.
    • See Policy 3.5 Penalties for Overdue, Lost, and Damaged Materials for more information and exceptions to the refund policy.
  6. Why do I have a credit on my account?

    • You might have paid for an item that was later found and turned in. If the item was in acceptable condition, you would be owed a refund of the item's replacement cost. You can request a refund by talking with a Library staff member, by calling your Library branch, or by emailing .
    • You might have paid more on your fines or fees than you actually owed. If the amount is small, you can elect to leave the credit on your account and apply it later to a fine or fee you might incur, or you can request a refund by talking with a Library staff member, by calling your Library branch, or by emailing .
  7. How can I request items?

  8. What is the difference between an interlibrary loan (ILL) request and a hold request?

    • A regular hold request is filled with an item within the North Olympic Library System. In other words, your item resides at one of the four branches in the Clallam County system (Port Angeles, Sequim, Forks, or Clallam Bay). The item will be pulled from that branch and shipped to your location. You can place as many regular hold requests as needed if the item you want is owned by NOLS.
    • An interlibrary loan or ILL request is filled by an item from a library outside of the North Olympic Library System. An ILL request may take longer to fill because the item is coming from a library somewhere else in Washington State, the U.S., or the world. You can place up to 25 ILL requests per calendar year with no fee. For each ILL request beyond 25 you will be assessed a $5.00 fee.
  9. How do I check to see if my hold request is in?

    • Call or come by the library.
    • Look it up online. See Requesting and Renewing Items Online.
    • Choose a notification method so that you are called, emailed, and/or sent a text when your item is ready to be picked up. (See below for options for setting up notifications.)
  10. What options are available to me for notifications?

    • You can choose to receive library-related notifications via email, phone, or text message. To set your notification preferences online, from the Library's catalog page:
      • Click on the My Account tab.
      • Enter the barcode number from the back of your NOLS Library card with no spaces, or your username.
      • Enter your password.
      • Click Log In.
      • Click on the My Record tab.
      • Locate the Contact Information and Preferences box. Click on it to open it.
      • The next screen allows you to update your phone number, email address, and home address. Click Submit Change Request.
  11. Will I get an overdue notice if my items are late?

    • Yes, you will receive a notice if you have overdue items. Your notice will be sent to you by your preferred method of notification (email, phone, or text). Your first overdue notice is sent three days after the due date. If the items have not been returned, second and third notices will be sent 21 days and 42 days after the due date. After 63 days, a bill for the items will be mailed to you.
  12. Why am I not getting Library phone notices when my hold request becomes available?

    • You have changed phone numbers and need to update your number at the library. (Either call or come in to update.)
    • Your phone number might be listed incorrectly in your Library account. Please call or come in to correct it.
    • To correct your phone number online, go to the Library's catalog page:
      • Click on the My Account tab.
      • Enter the barcode number from the back of your NOLS Library card with no spaces, or your username.
      • Enter your password.
      • Click Log In.
      • Click on the My Record tab.
      • Locate the Contact Information and Preferences box. Click on it to open it. Your phone number will be listed below your email address. Make corrections to it if needed. Be sure to format your phone number this way: 1-xxx-xxx-xxxx. (The automated phone system requires this formatting in order to recognize all numbers.) Click Submit Change Request.
  13. Where can I find information about NOLS’ fines, fees and charges?
  14. See Policy 4.2 Fees and Charges.


Online Resources

Library Public Computers

  1. Are there computers available for patron use?

  2. See the Public Access Computers page to find out what types of computers are available.

  3. What software is available for use on public computers?

  4. See the Public Access Computers page to see a list of software available for you to use on public computers.

My Library Account Online

Logging On
  1. Can I get a library card online?

  2. Yes, it's simple to apply online for a North Olympic Library System card. After applying online, you may place holds and use NOLS e-Resources, and then pick up your card when you come in with proof of your Clallam County residence. (If you are not a resident of Clallam County, you can purchase a subscriber card.) For more information on library cards, see Policy 3.1 Library Cards.

  3. How do I get into my Library account?
  4. From the Library's catalog page:

    • Click on the My Account tab.
    • Enter the barcode number from the back of your NOLS Library card with no spaces or your username if you have created one.
    • Enter your password.
    • Click Log In. You should now be logged in to your account. From here you may place holds, renew items and more.
    • Always remember to log out, especially if you are using a shared computer!
  5. Is there a way to log on without typing that long library card number?
    • Yes. Go to the Library catalog and click on the My Account tab. You will see a screen with two boxes, one for your username or barcode and one for your password. Beneath the first box, there is a link called Create Username. Click on that link.
    • The next screen will ask you to enter your library barcode and your password. Enter that information and click Next Step.
    • You will now see your Library account page. Look for the box that says Change Logon.
    • There is a checkbox that says Change Username. Put a check in that box.
    • Next, type a username that you created into the New Username box. Type that same username into the Verify Username box. (Be sure to follow the instructions listed below the boxes on what types of letters, numbers, spaces, and special characters are allowed or not allowed in the username.)
    • Click on the Save button. You will see a message above the Change Logon box that says Username has been successfully changed. Confirmation e-mail has been sent to the e-mail address(es) NOLS has on file.
  6. How do I create a username?
  7. See the question above, "Is there a way to log on without typing that long library card number?"

  8. Why should I create a username?
  9. A username might be easier for you to use and remember than the library barcode listed on the back of your library card. See the instructions above on how to create a username.

  10. How can I change my password?

    • Log into My Account with your current password.
    • Select the My Record tab near the top of the page.
    • Click Change Logon near the bottom of the page.
    • Click Change Password.
    • Enter your current password and your new password as prompted.
    • Click Submit.
    • You may now use your new password to log into the Library catalog.

    Please note: If you've just changed your password, there will be a delay before it is activated in the Library's public computer management system. To use one of the Library's Internet computers within 24 hours of changing your password, ask Library staff to provide you with a visitor's pass.

  11. What if I've forgotten my password or it isn't working?
    • If you provided an email address on your Library account, you can have your password emailed to you: click Forgot your password? on the Library catalog My Account page, or
    • Any staff member can reset it for you in person if you take a photo ID to any branch of the North Olympic Library System.
  12. Why is my library card not working when I try to log on?

    • Be sure to type the library card barcode number into the username or barcode box with no spaces. If you have created a username, be sure you are spelling it correctly.
    • Be sure you are using the correct password. If you have forgotten your password and you provided an email address on your Library account, you can have your password emailed to you: click Forgot your password? on the Library catalog My Account page, or any staff member can reset it for you in person if you take a photo ID to any branch of the North Olympic Library System. Sorry, to protect your security, library staff cannot reset your password over the phone.
    • The Library places a routine block on Library cards needing updating--an address verification once a year and a renewal every three years. Your card might have this routine type of block on it. To remove the block, simply call your library or visit the library in person, and a staff member can update your card and remove the block.
    • You might have over $25 in fees on your library account. Account holders with fees amounting to more than $25 are blocked. You can pay your fees in person in the library by check or cash, or you can use a debit or credit card to pay them online. (To pay online, visit the Library catalog, log in using your library card number or username and password, and click on the My Account tab to go to your fines and fees page.) Once you have reduced your fines to $25 or less, your account will be unblocked.

Updating My Contact Information Online
  1. What options are available to me for notifications?

    • You can choose to receive library-related notifications via email, phone, or text message. To set your notification preferences online, from the Library's catalog page:
      • Click on the My Account tab.
      • Enter the barcode number from the back of your NOLS Library card with no spaces, or your username.
      • Enter your password.
      • Click Log In.
      • Click on the My Record tab.
      • Locate the Contact Information and Preferences box. Click on it to open it.
      • The next screen allows you to update your phone number, email address, and home address. Click Submit Change Request.
  2. How do I update my email address for notices for holds and overdue items?

  3. From the Library's catalog page:
    • Click on the My Account tab.
    • Enter the barcode number from the back of your NOLS Library card, with no spaces, or your username if you created one.
    • Enter your password.
    • Click Log In. You should now be logged into your account.
    • In the My Record portion of your account, you will see a button on the bottom left of the screen that says Contact Information and Preferences. Click there.
    • The next screen allows you to update your phone number, email address, and home address. Click Submit Change Request. Note: For home address changes, you will be asked to verify the change the next time you come in to the library.
  4. Why am I not getting Library email or phone notices?

  5. If you have signed up for automatic email notices and are not receiving them, the possible reasons include:

    • Your email address may be misspelled in your account. To correct your email address, go to the Library's catalog page:
      • Click on the My Account tab.
      • Enter the barcode number from the back of your NOLS Library card with no spaces, or your username.
      • Enter your password.
      • Click Log In.
      • Click on the My Record tab.
      • Locate the Contact Information and Preferences box. Click on it to open it. Your email address will be listed below your mailing address. Make corrections to it if needed. Click Submit Change Request.
    • For various reasons, your email system may block HTML email from NOLS. In your online account under Contact Information and Preferences, try changing your email notices from HTML to basic plain text format.
    • Your personal email: Some email and Internet Service Providers may mistake the Library System's email as SPAM or Junk email because the Library sends out hundreds of almost identical emails every day. Check to see if Library emails are going to your Junk or SPAM folders. Please add NOLS' email notification address, LibraryNotice@nols.org, to your email address book.
    • Your work email: In the workplace, some company servers may mistakenly mark NOLS email as SPAM. Check your Junk or SPAM folders. You may need to okay the use of your business email account for Library notices with your office's system administrator.
    • Your free webmail account (e.g., Hotmail, Gmail): If you are using a free email account and your email box becomes full, your notice will bounce back to the Library as undeliverable and you will not get that message.

Requesting and Renewing Items Online
  1. Can I request items online?
  2. Yes. To request items:

    • Go to the Catalog Portal or More Search Options tab.
    • Search for the item you want. In the list of results, for each item you will see a button that says Place Hold. If you are not already logged in, you will be prompted to enter your Library card number (or username) and password. Click Log In.
    • You will be taken to a page that lists the item and asks you to verify at which Library you want to pick up the item and when you want to activate your request. (The default is the current day.) Make your selections, and click Submit Request.
    • If other patrons have requested this item, you will be directed to a screen informing you of how many requests have been placed ahead of you and asking you whether you still want to place the request. If yes, click Continue.
    • The next screen confirms that your request has been placed. You will also see your contact information and preferences listed. If any of your information has changed, click on the link to update. If nothing has changed, scroll to the bottom of the page to select Return to search results, Go to your list of hold requests, or Log Out.
    • If you are unable to find the item you are looking for in the catalog, you have another option. You can ask NOLS to purchase the item or borrow it for you from another library through Interlibrary Loan. Go to www.nols.org and find the Services tab, hover your mouse over it, and click on the link called Interlibrary Loan. You'll find an online form you can fill out to request your item.
  3. What is the difference between an interlibrary loan (ILL) request and a hold request?

    • A regular hold request is filled with an item within the North Olympic Library System. In other words, your item resides at one of the four branches in the Clallam County system (Port Angeles, Sequim, Forks, or Clallam Bay). The item will be pulled from that branch and shipped to your location. You can place as many regular hold requests as needed if the item you want is owned by NOLS.
    • An interlibrary loan or ILL request is filled by an item from a library outside of the North Olympic Library System. An ILL request may take longer to fill because the item is coming from a library somewhere else in Washington State, the U.S., or the world. You can place up to 25 ILL requests per calendar year with no fee. For each ILL request beyond 25 you will be assessed a $5.00 fee.
  4. I am having trouble placing requests online. When I click Place Hold, I get an error message or the page cannot be displayed.

    • Try deleting your browsing history and cookies. For more information, see Connection and Navigation Tips.
    • Try clearing your browser's cache. For more information, see Connection and Navigation Tips.
    • Did this problem just start happening? Did you recently get a new computer or change your Internet Service Provider (ISP)? If so, you might need to contact your computer dealer or ISP to troubleshoot this issue.
    • Did you install a new firewall? The firewall could be blocking something. Contact the firewall software manufacturer to troubleshoot this issue.
    • Did you install a new browser or update your old browser? Try opening the page in a different browser and see if the issue repeats itself.
  5. Can I renew items online?
  6. Yes. To renew items:

    • Access your Patron Account, as described above.
    • Select the Items Out tab.
    • Click the box next to each item you wish to renew.
    • Click Renew Selected Items at the bottom of the page.
    • Note the new due date for each item. Items may not be renewed if other customers are waiting for them, or if you have already exceeded the maximum number of renewals allowed.
  7. How do I check to see if my hold request is in?
  8. From the Library's catalog page:

    • Click on the My Account tab.
    • Enter the barcode number from the back of your NOLS Library card with no spaces or your username if you have created one.
    • Enter your password.
    • Click Log In. You should now be logged into your account.
    • Click on Holds. If the status notification says Held, it means your item is waiting for you at the Pickup Library you chose.
    • If the status says Active, it means the request has been placed but not filled.
    • If the status says Shipped, it means that the item has been shipped but has not yet arrived at your branch.
    • If the status says Cancelled, it means that your hold request has been returned to general circulation. You will need to reactivate the request if you would still like to have the item.
  9. How long do I have to pick up my hold request?
  10. You have seven library business days from the date notification is sent to you to pick up your request.

  11. What does it mean if my hold request has been cancelled or is unclaimed? How do I request the item again?
  12. If the status says Cancelled, it means that your hold request has been returned to general circulation. If it is listed as Unclaimed, it means that you did not pick up the item within the seven day period allotted, and the item was returned to circulation. You will need to reactivate your request if you would still like to have the item.

    To reactivate your request, online from the Library's catalog page:

    • Click on the My Account tab.
    • Enter the barcode number from the back of your NOLS Library card with no spaces or your username if you have created one.
    • Enter your password.
    • Click Log In. You should now be logged into your account.
    • Click on the Holds tab. Look at the Status column of your item.
    • Click on the title for the hold you want to reactivate. That will take you back to the catalog page for that item.
    • Choose Place Hold.
  13. What does it mean when it says my request is Shipped?
  14. Shipped means that your item has been shipped from one NOLS library to another but is not yet on the holds shelf.

  15. What does it mean when it says my request is Active?
  16. Active means that your request has been received, and the Library is working on your request.

  17. Why am I not getting Library email notices when my hold request becomes available?
  18. If you have signed up for automatic email notices and are not receiving them, the possible reasons include:

    • Your email address may be spelled incorrectly in your Library account. To correct your email address, go to the Library's catalog page:
      • Click on the My Account tab.
      • Enter the barcode number from the back of your NOLS Library card with no spaces or your username if you have created one.
      • Enter your password.
      • Click Log In. You should now be logged into your account.
      • Click on the My Record tab.
      • Locate the Contact Information and Preferences box. Click on it to open it. Your email address will be listed below your mailing address. Make corrections to it if needed. Click Submit Change Request.
    • For various reasons, your email system may block HTML email from NOLS. In your online account under Change Preferences, try changing your email notices from HTML to basic plain text format.
    • Your personal email: Some email and Internet Service Providers may mistake the Library System's email as SPAM or Junk email because the Library sends out hundreds of almost identical emails every day. Check to see if Library emails are going to your Junk or SPAM folders. Please add NOLS' email notification address, LibraryNotice@nols.org, to your email address book.
    • Your work email: In the workplace, some company servers may mistakenly mark NOLS email as SPAM. Check your Junk or SPAM folders. You may need to okay the use of your business email account for Library notices with your office's system administrator.
    • Your free webmail account (e.g., Hotmail, Gmail): If you are using a free email account and your email box becomes full, your notice will bounce back to the Library as undeliverable and you will not get that message.

Lists and Reading Histories
  1. Why doesn’t the Library keep a list of what I have checked out?

    • The North Olympic Library System is committed to safeguarding access to patron library records. Consistent with RCW 42.56.210 and Policy on Confidentiality of Library Records adopted by the Council of the American Library Association, it is the policy of the Library that any library record, the primary purpose of which is to maintain control of library materials or to gain access to information which discloses or could be used to disclose the identity of a library user, is exempt from public inspection and copying. These records are considered confidential and protected by the right of privacy as defined by RCW 42.56.580. (See Policy 5.1 Confidentiality of Library Patron Information.)
    • What you check out is not automatically saved to a list unless you enable the reading list feature yourself online. To enable that feature, see the next question.
  2. Is there a way to keep a list of what I have checked out?
  3. Yes, from the Library's catalog page:
    • Click on the My Account tab.
    • Enter your username or the barcode number from the back of your NOLS Library card, with no spaces.
    • Enter your password.
    • Click Log In. You should now be logged into your account.
    • In the My Record portion of your account, you will see a button on the bottom left of the screen that says Contact Information and Preferences. Click there.
    • Toward the bottom of the box, you will see a Preferences section with a check box that says Maintain reading list. If you want to keep a history of what you have checked out, put a check mark in that box and click Submit Change Request. Note: These changes require 24 hours to take effect.
  4. How does keeping a history of what I have checked out affect my privacy?

  5. Certain federal laws, including the Patriot Act, may allow federal law enforcement officials to access library records.

  6. I activated my reading history list, but the items I just checked out are not on it. Why?

  7. A new reading history begins with the next item checked out; it does not include items checked out in the past or items currently checked out. Also, items are not added to the reading history immediately upon check-out. The reading history is updated during overnight processing.

  8. How do I make a list of items to refer back to on my Library account?
  9. From the Library's catalog page:
    • Click Log in on the upper left corner of the page. Enter your username or the barcode number from the back of your NOLS Library card, with no spaces.
    • Enter your password.
    • Once logged in, use the My Account drop down menu to select My Record. On the bottom right side of the page there is a box that says My Lists. Click Create new saved list.
    • In the box provided, type a name for your list. For example, Books on Elephants.
    • Click Create List.
    • A blank page appears. This page is where your listed items will go once you have selected them. To find items for your list, click the Catalog Portal or More Search Options tab.
    • Type a search term into the box. When you have a list of items, if you would like to add one to your list, click Add to List located on the bottom right of the item’s description box.
    • A drop down menu will appear allowing you to select which list you would like to save the item to. (You can create more than one list.) Click on the name of the list. You will now see (added) next to the Add to List link.
    • After you have added several items to your list, you can see your list by going to the My Lists box on the right side of the page and clicking on the name of the list.
    • You can choose to delete, print, or email the list or create a new title list. If you retain the list, you can return to the list anytime you log on to your Library account.
  10. How do I find bestseller lists?

    • Go to the Library catalog. On the right side of the page, you will see a link for Popular Bestseller Lists. Click on that title to see bestseller lists from Publishers’ Weekly, The New York Times, and USA Today.
    • Go to the Library website at www.nols.org. Hover over the Services tab and click the For Readers link. Scroll to the bottom of the page to find additional bestseller and other readers’ resources lists.
  11. How do I find out what new titles the Library has purchased?
  12. Go to the Library catalog. On the right side of the page, you will see links for New Titles and On-Order Items. Click on the links that interest you.


Making Donations and Paying Fees Online

  1. Can I pay my Library fine or make a donation online?
  2. To pay a library fine online, go to the library catalog, and log in using your library card number or username and password. (The fine amount must be $2.00 or more in order to pay it online.)

    • Once you are in your account, click on the Fines & Fees tab.
    • Select the check boxes next to the fees you want to pay, and then click the Pay Fines Now! link at the bottom of the screen.
    • You will next be taken to a screen asking you whether you will accept a .50 cent processing fee. Click Accept if you agree to the fee.
    • On the Payment screen, verify your billing address, and enter your credit card information. Click Next.
    • On the Payment Verification screen, verify the amount you have agreed to pay and click Submit Payment.
    • Next, you will see a screen letting you know that your payment was processed successfully. Print this screen as your receipt.

    To make a donation to the Library, go to the Library home page and click on the Donate button located in the bottom right corner of the page, or click here to go directly to the Donation page.

    • Fill in your library barcode number if you want your name to be included with the donation. If you wish it to be anonymous, leave that field blank.
    • Fill in the amount you would like to donate.
    • Select whether you would like your donation to go to the Library System or to a specific branch.
    • Select for what purpose you want your donation used.
    • If you want to notify someone else that you are making this donation, select the notification check box.
    • Click Next.
    • On the Donation Payment page you will be asked to fill in your billing and credit card information. Click Next.
    • On the Payment Verification page you will verify the amount you are donating. Click Submit Payment.
    • You will next see a page telling you that your donation was processed successfully. Print this screen as your receipt.
  3. How will payments appear on my credit card statement?

  4. Payments to NOLS will appear as North Olympic Library System.

  5. How can I contact the Library if I have questions about an electronic payment?
  6. For customer service with electronic payments, please email , or call the Library’s Circulation Supervisor at 360-417-8500, ext. 7719.

  7. Why do I have a credit on my account?

    • You might have paid for an item that was later found and turned in. If the item was in acceptable condition, you would be owed a refund of the item's replacement cost. You can request a refund by talking with a Library staff member, by calling your Library branch, or by emailing .
    • You might have paid more on your fines or fees than you actually owed. If the amount is small, you can elect to leave the credit on your account and apply it later to a fine or fee you might incur, or you can request a refund by talking with a Library staff member, by calling your Library branch, or by emailing .
  8. What if I need a refund?
  9. If, after you have paid for a lost library item, you find it and you would like a refund, please contact your Branch Library.

    • Port Angeles Main Library: 360-417-8500 or
    • Clallam Bay Branch Library: 360-963-2414 or
    • Forks Branch Library: 360-374-6402 or
    • Sequim Branch Library: 360-683-1161 or
    You can find the Library’s refund policy in Policy 3.5 Penalties for Lost, Overdue, and Damaged Materials.

  10. What is the Library’s privacy statement for electronic payment system users?
  11. During the payment process you must enter certain contact information such as your name and address, and financial information such as a credit card number, expiration date, and card security number into an online form connected to the Library's payment processing vendor.

    All connections to My Account pages enforce the use of secure encryption and all data sent to the Library's processing vendor is securely encrypted. You may check that your web session is secure by looking for the lock icon located in your browser’s address bar. This signifies your data is being protected during transmission. No credit card data is retained by the library system. The Library only records the amount paid and immediately credits your library account with the payment.

    For more information see Policy 5.1 Patron Confidentiality.

  12. How is my personal information encrypted?
  13. NOLS enforces the use of Secure Socket Layer (SSL) encryption for all transport layer transmission of users’ personal information submitted in connection with credit/debit card transactions, and for all connections to individual library user accounts. NOLS systems prohibit the use of an obsolete or unsecure SSL protocol. Your browser should indicate the security status of your connection by displaying a lock icon and by showing https:// as the prefix in the Internet address field. Exception: Information submitted through the Library's Request It! form is not encrypted. The Library is working on a solution to the issue on that page; all other Library pages for submitting confidential information are secure.

  14. Where can I find information about NOLS’ fines, fees and charges?
  15. See Policy 4.2 Fees and Charges.


Research and How-To Info Online

  1. Can I use the Library from any Internet-enabled device?

    • Yes. You can access the Library Website, Catalog and most e-Resources from any computer or smart phone connected to the Internet.
      • Exception:
        Several databases are accessible from within the Library only. Foundation directory online, and Ancestry.com are accessible only from Library public access computers.
    • You may need to check with your workplace or school's System Administrator regarding their Internet use policy.
    • Due to the small screen size on smart phones, the Library’s sites might be more easily viewed from a computer.
    • For more information, go to Connection and Navigation Tips.
  2. How do I access the free e-Resource databases available through North Olympic Library System?

    • Make sure you are going through the Library's web site (www.nols.org) or the catalog (http://pac.nols.org) to access links to the database, so that the database will recognize that you are a patron of the North Olympic Library System. The database won't work if you are trying to access it directly through a bookmark or favorites link.
    • On the Library's home page, visit the e-Resources menu, and click on links from there, or
    • From the catalog, click on the More Search Options tab, and look for the e-Resources link in the drop-down menu.
    • When you get to the log-on page for the database, enter your Library card number with no spaces and your password.
    • For more information, see Connection and Navigation Tips.
  3. Why won't the e-Resources link work for me?

    • Make sure your Library card is up-to-date. If your card needs to be updated (usually once per year), you might not be able to access a Library database from home. Call or email the Library, or come in and have a staff member update your Library card for you.
    • Make sure you are going through the Library's website (www.nols.org) or catalog (http://pac.nols.org) to access links to the database so that the database will recognize that you are a North Olympic Library patron. The database won't work if you are trying to access it directly through a bookmark or favorites link.
    • You must allow cookies. Assure that you are allowing cookies from *.nols.org and from the databases' web addresses. For more information go to Connection and Navigation Tips.
    • Due to licensing requirements, certain databases are accessible from within the Library only. Foundation Directory and Ancestry.com are accessible only from Library public access computers.
    • Your computer's firewall might be locking the site out. For more information, go to Connection and Navigation Tips.
    • If you have customized your browser's security settings, then you might need to add exceptions for nols.org.

    For tips on how to change your browser's settings, see eHow.com's articles here:
    http://www.ehow.com/how_5151483_change-browser-settings.html.


Downloadable E-Books and Audio Books

Washington Anytime Library (Overdrive)
  1. What is the Washington Anytime Library?
  2. Washington Anytime Library offers you a wide variety of e-books and audio books to download and transfer anytime to your PC, laptop, digital audio player or e-book reader. The Washington Anytime is a consortium of more than 30 libraries in Washington. A library card is needed for access.

  3. How do I check out a book from the Washington Anytime Library?
    • The Washington Anytime Library help section provides detailed instructions for downloading e-books. Instructions and help articles are listed by device. Click here for more information.
3M Cloud Library
  1. What is the 3M Cloud Library?
  2. The 3M Cloud Library offers a wide variety of e-books for all ages. This service works with PC and Mac computers, as well as most portable devices. 3M Cloud Library titles are owned by NOLS and are exclusively for NOLS patrons. Find these titles in the NOLS catalog with a keyword search for “3M”. A library card is needed for access.

  3. How do I check out a book from the 3M Cloud Library for the first time?
    1. Download the app to your device or computer.
      • Download the 3M Cloud Library App from the App store on your device or follow the directions below:

      • Mac computer
      • You can download the 3M Cloud Library App onto your Mac by following this link. Installing the 3M app on your Mac will enable you to transfer downloaded titles onto your handheld reading device. The 3M Cloud Library will automatically sync your bookshelf to all the personal devices on which the app is installed.

      • PC computer
      • You can install the 3M Cloud Library app onto your PC by following this link. The app will allow you to download e-books and transfer them to your Nook or Kobo reader. The 3M app automatically syncs your bookshelf to all your personal devices on which the app has been installed.

      • Non-tablet e-reader (for example, Nook Simple Touch)
      • To check out a book from the 3M Cloud Library and read it on a dedicated (non-tablet) e-reader, you must first download the 3M Cloud Library software to a PC or Mac computer. Please see above options for directions. When the software is downloaded, check out your book. The book cover will appear in My Books within the 3M software. Plug in your e-reader to your computer using a USB cord. Then click Transfer to Device, which will appear on the book cover.

      • Kindle
      • Unfortunately, Amazon has so far prohibited the 3M Lending Library from creating full compatibility with their products, and NOLS, therefore, is not able to offer this service to all Kindle customers. If you would like to let Amazon know that this is a service you would enjoy using, please consider going to your Kindle Support page at Amazon and giving them feedback.

        Kindle Fire owners may download the 3M Android app from a site external to Amazon. Your device is a tablet and has more capabilities than the regular e-reader. Please follow these directions in order to download the 3M app to a Kindle Fire.

    2. Search and Checkout (or Place Hold).
      • You can find books in the NOLS catalog. The 3M logo indicates that the book is available from the 3M Cloud Library. Click “Check out” to download the book.
        OR
        Browse and check out available eBooks in the App you just downloaded.

    3. Return to your 3M Cloud Library app to read.
      • Now that you've downloaded and installed the app on your device or computer and you've checked out an eBook, it will appear in the app in “My Books”. Sometimes the book takes a few minutes to appear.

OneClickdigital Audiobooks
  1. What is OneClickdigital?
  2. The OneClickdigital service from Recorded Books expands your access to audio books. Browse, create wish lists, and download titles for use on all popular digital listening devices. A library card is needed for access.

  3. How do I check out an audiobook from OneClickdigital?
    1. Go to www.nols.org, click on E-BOOKS, and OneClickdigital Audio Books. Alternatively, you can access e-books links through the Library catalog by clicking the More Search Options tab and selecting the E-Resources link in the drop-down menu. Scroll down to OneClickdigital Audio Books.
      • If this is your first time to use OneClickdigital, you will need to create an account.
      • Click the Create an Account button. Next, enter your library card number and your personal information and create a username and password in the boxes provided. (Your username and password can be the same ones you use for your regular library account, or you can choose to create a new, unique username and password. Be sure to write down your username and password so that you remember them the next time you want to access OneClickdigital.)
      • If you are on a Mac or a PC, select your operating system from the drop-down box.
      • You will next see two options for downloading your audio books. Use OneClickdigital Media Manager or use Manual Download. It is recommended to use the Media Manager.
      • Next, select your portable device type: either Apple Device or other.
      • Click Create an Account. Next, you will see the Media Manager installation page. Select either the Windows or the Mac download button.
      • After installing the Media Manager, you can go to the Home tab in the OneClickdigital site to browse for audio books you would like to check out and download.
      • To see help tutorials on creating a OneClick account, click on the Help tab in the OneClick site.
    2. If you have already created a OneClick account, simply click Login and enter your username and password.
    3. If these steps do not work for you, click the Contact Us link on the OneClickdigital page to report your issue to OneClickdigital, and they will work directly with you to resolve the problem.

Library Locations, Meeting Facilities, and Hours

  1. Where is my closest Library, and what are its hours?

  2. North Olympic Library System has four libraries: Port Angeles Main Library, Sequim Branch Library, Forks Branch Library, and Clallam Bay Branch Library. Locations and hours are here.

  3. How do I find out about community events being held in Library meeting rooms?

    • This page lists links to each branch’s Library Events page and to each branch’s Events Calendar, which includes community events being held in each library’s meeting room.
    • You can also call your local branch library to inquire about community events.
      • Port Angeles Main Library: 360-417-8500 or
      • Clallam Bay Branch Library: 360-963-2414 or
      • Forks Branch Library: 360-374-6402 or
      • Sequim Branch Library: 360-683-1161 or
  4. How do I reserve a Library meeting room for my event/group?

    • Call or come by your local Library, and any staff person will be happy to assist you. This page lists links to each Library Events page and to each branch’s Events Calendar, which includes community events being held in each library’s meeting room. You can view the branch’s Events Calendar to see whether the meeting room is available for the date and time you need.
    • You can also call your local branch library to inquire about community events:
      • Port Angeles Main Library: 360-417-8500 or
      • Clallam Bay Branch Library: 360-963-2414 or
      • Forks Branch Library: 360-374-6402 or
      • Sequim Branch Library: 360-683-1161 or
    • Users of Library meeting rooms are required to complete the Public Use of Library Meeting Rooms and Facilities Agreement. (See library staff.) Meeting room use policy is described in Policy 4.9 Public Use of Library Meeting Rooms and Facilities.
  5. Is there a fee to use a Library meeting room?

  6. Use of Library meeting rooms is free to non-profit organizations. Individuals or organizations not able to meet the criteria for free use of Library meeting rooms may be eligible to rent Library meeting rooms for a fee. (See Policy 4.9 Public Use of Library Meeting Rooms and Facilities and Policy 4.2 Fees and Charges.)

  7. What type of equipment is available for use in the meeting room?

    • Advance reservations are advised. Users of Library meeting rooms are required to complete the Public Use of Library Meeting Rooms and Facilities Agreement. (See library staff.) The meeting room use and fee schedule is described in Policy 4.9 Public Use of Library Meeting Rooms and Facilities and Policy 4.2 Fees and Charges.

    • In the Port Angeles Main Library Carver Room, the following equipment is available:
      • digital projector - Reserve in advance by calling or visiting the library. There is no fee for in-library use. The fee is $15 per day for checkout.
      • media cart and a small set of speakers
      • wall-mounted projection screen (south side)
      • 55” TV with VCR/DVD player (no cable or satellite TV available)
      • wireless Internet access
      • white boards
      • bulletin boards
      • dry erase markers
      • two podiums
      • easel with two dry erase sides (can also be used as a flip chart--paper not supplied)
      • tables and chairs
      • sink and water available on north side of room
      • The room can accommodate a variety of seating styles and uses. Tables and chairs are available. The room can be divided for smaller meetings. Users are encouraged to discuss their needs with staff at the time of booking.
    • In the Sequim Branch Library Meeting Room, the following equipment is available:
      • digital projector - Reserve in advance by calling or visiting the library. There is no fee for in-library use. The fee is $15 per day for checkout.
      • wall-mounted projection screen
      • wireless Internet access
      • microphone – corded (For in-library use only. No reservation is usually needed.)
      • microphone – cordless (For in-library use only. No reservation is usually needed.)
      • opaque projector – (For in-library use only. No reservation is usually needed.)
      • white board
      • dry erase markers
      • one podium
      • easel (can also be used as a flip chart--paper not supplied)
      • tables and chairs
      • sink and water available
      • The room can accommodate a variety of seating styles and uses. Tables and chairs are available. The room can be divided for smaller meetings. Users are encouraged to discuss their needs with staff at the time of booking.
    • In the Forks Branch Library Meeting Room, the following equipment is available:
      • digital projector - Reserve in advance by calling or visiting the library. There is no fee for in-library use. The fee is $15 per day for checkout.
      • wall-mounted projection screen
      • wireless Internet access
      • There are enough chairs to seat approximately 25 people theater style. About half that many can be seated around two (or more) tables. Users are encouraged to discuss their needs with staff at the time of booking.
    • In the Clallam Bay Branch Library Meeting Room, the following equipment is available:
      • digital projector - Reserve in advance by calling or visiting the library. There is no fee for in-library use. The fee is $15 per day for checkout.
      • wall-mounted projection screen
      • wireless Internet access
      • The room can accommodate a variety of seating options, and users are encouraged to discuss their needs with staff at the time of booking.
  8. What equipment is available for persons with disabilities?

  9. The Library offers many services and resources for people with disabilities. Click here to find out more.


Library Funding

  1. Why don’t you use more volunteers and save money on employees?
  2. Volunteers enhance and expand library services in many ways, and NOLS is always looking for new ways to use volunteers. However, there are some responsibilities that aren’t appropriate for volunteers. Handling cash and accessing confidential patron accounts are just two examples. Some jobs require extensive training periods that exceed the 6-month service requirement NOLS asks of each volunteer. That said, volunteers make the difference between good library service and great service! If you’d like to volunteer, here’s where you can find more information.

  3. How do you decide how much money the (Forks, Clallam Bay, Sequim) Library gets compared to the Port Angeles Library?
  4. NOLS’ goal is to provide excellent library service to everyone in Clallam County, and the branch libraries are funded to meet that goal. There is no formula that says Forks will get a certain percentage of what Port Angeles gets. And funding can fluctuate from year to year, depending on needs. A couple of years ago the Board sought public input on what the hours of operation at each branch library should be. New hours at all four libraries were established in 2011 and NOLS pays annual staffing costs, utilities, and other operating expenses to maintain those hours of operation at each local branch. In some years one branch may require more money for a particular need. For example, last year the Sequim Library needed several new toilets. The Library System installed those new toilets despite the fact that other branches didn’t require similar work. As far as books, DVDs, CDs and other library materials go, NOLS purchases new items for the library system as a whole, not for individual branches. If the book you want happens to be on the shelf in Forks, you can order it to be delivered to you at your home library, and hundreds of people do this on a regular basis. In fact, materials move freely throughout the system to fill holds or because they are checked out from one library and returned to another.

  5. Where does the Library’s funding come from?
  6. Ninety-two percent of NOLS funds come from property taxes. You can see the Library listed, along with your City, School District, Fire District and other taxing entities, on your property tax bill. You can read more about your property taxes here, on the Clallam County website. The balance of revenues comes from fines and fees for overdue and lost materials, and grants and donations.

  7. My property taxes went way up (way down) this year. How did that impact the Library?
  8. Fluctuations in individual property values do not have a direct impact on the Library. As a junior taxing district, NOLS is authorized by the State of Washington to collect up to 101% of the total tax revenues NOLS collected in the previous year, providing there is a demonstrated financial need, and provided the tax rate does not exceed the statutory limit of 50 cents per $1,000 of assessed valuation. In other words, the Library receives its designated share of the total property taxes collected in its service area, which is Clallam County, regardless of whether your particular property increased or decreased in value.

  9. How is the Library’s share of property taxes calculated?
  10. In 2010 the voters of Clallam County approved an increase in the Library’s property tax levy rate, from 33 cents per $1,000 of assessed valuation to 50 cents per $1,000, to take effect in 2011. The assessed valuation of property in Clallam County in 2011 was just under $8 billion, so this means NOLS collected approximately $4 million in property taxes that year. In 2012 property values decreased to about $7.5 billion. Therefore, the Library collected $3,750,000 in 2012. State law allows library districts to collect up to 101% more than what was collected the previous year, provided there is a financial need, and as long as they don’t exceed the statutory limit of 50 cents per $1,000.

    Here are a couple of examples to illustrate Washington’s complicated system for funding libraries and other junior taxing districts. Let’s say the Library’s current levy rate had been 45 cents per $1,000 in 2011. That means the Library would have collected $3.6 million in 2011. In 2012, in accordance with state law, the Library would be eligible to receive up to 101% of that $3.6 million, or $3,636,000, despite the fact that property values went down from 2011 to 2012. In order to collect that $3,636,000, the Library’s rate (i.e. the multiplier) would have been adjusted to 48.5 cents per $1,000. Now let’s apply this “what if” scenario to 2012’s actual numbers. The Library’s levy rate was 50 cents per $1,000 in 2011, and with a County-wide assessed valuation of $8 billion, NOLS collected $4 million in 2011. The assessed valuation of Clallam County was $7.5 billion in 2012. NOLS would be entitled to $4,040,000 in 2012, but the rate (i.e. the multiplier) would need to be 53.8 cents per $1,000, which exceeds the statutory limit of 50 cents.

    If you’d like more information about property taxes and NOLS, please contact the Library Director at or the Clallam County Assessor’s Office at 360.417.2400.

Connection and Navigation Tips

OverDrive Quick Start Guide